Privacy Policy

At Neon Flare Quistar Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Last Updated: January 2024

Information We Collect

We collect information you provide directly to us, such as when you:

• Make a reservation or book our services
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter
• Participate in surveys or promotions
• Use our facilities including Rooftop Pool, Full-Service Spa, Fitness Center, Fine Dining Restaurant, Business Center, and Cocktail Lounge

Types of Data Collected

The information we may collect includes:

• Personal identification information (name, email address, phone number)
• Billing and payment information
• Reservation and stay preferences
• Communication history with our hotel
• Website usage data and cookies
• Location data when you use our mobile services

How We Use Your Information

We use the information we collect to:

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our facilities and customer experience
• Send promotional offers and newsletters (with your consent)
• Comply with legal obligations and industry standards
• Ensure the security and safety of our guests and property

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our hotel and website
• When required by law or to protect our rights and property
• With your explicit consent
• In connection with a business transfer or merger

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL encryption for data transmission
• Secure payment processing systems
• Regular security audits and updates
• Limited access to personal data on a need-to-know basis
• Staff training on privacy and security protocols

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and recommendations
• Enable certain website functionality

You can control cookie settings through your browser preferences.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Reservation data is typically retained for 7 years in accordance with Canadian hospitality industry standards.

International Transfers

As we may use service providers located outside of Canada, your personal information may be transferred to and processed in other countries. We ensure appropriate safeguards are in place to protect your data in accordance with Canadian privacy standards.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.